Digital Transformation for Customer Service

1

Engage your customers

Omni-channel
Unified platform
360 customer view
Personalized engagement
Office 365 | Dynamics 365 | Power BI

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2

Empower your employees

Serve customers faster
Passion for customers
Branded experience
Serve customers faster
Dynamics 365 | Enterprise Mobility Suite

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3

Optimize your operations

Customer Portal
Unified Service Desk
Administrator tools
Social care
Office 365 | Azure | Dynamics 365

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4

Transform your services

Building loyalty across channels
Seamless experience across touchpoints
Customer-centric service delivery
Maximize efficiency across resources
Azure | Dynamics 365 | Cortana

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Overview

Every interaction matters in customer service. We help brands build advocacy and loyalty by creating effortless service experiences.

OMNI-CHANNEL ENGAGEMENT - Enable end-to-end customer service engagements across self and assisted service channels, including field service when there is a need for onsite help. A unified platform ensures context across channels and engagements, delivering personalized and consistent service with minimal customer effort.

SELF-SERVICE & COMMUNITIES - Empower the increasing majority who prefer to find answers on their own through self-service and community options. Provide branded self-service options that deliver consistent, up-to-date answers and personalized information, and a community experience to connect with peers and subject matter experts.

AGENT ENABLEMENT - Empower agents with a single, unified experience to speed resolution and provide differentiated levels of support. A role-tailored experience delivered through a single dynamic interface contextually serves up the tools, guidance and data agents need to provide a more personalized, effective standard of service. Digital transformation represents the opportunity for businesses to think and operate like digital companies-- in the ways they engage their customers, empower their employees, optimize their operations and transform their products. 

LOOK Innovative Agency and Microsoft are uniquely positioned to help businesses tackle these challenges by meeting customers where they are today with agile technology platforms and services that accelerate their digital transformation and business success.

Solutions

Dynamics 365

Today, using big data and analytics in your business can have huge impacts. Positive impacts. Businesses and conumers are flocking to brands who are taking advantage of this trend

Enterprise Mobility Suite

Enterprise software for true mobility solutions. Get a cloud solution built to deliver apps and data access across all devices, while helping keep your business secure.

Microsoft 365 Business

Empower your team, safeguard your business, and simplify IT management with a single solution, purpose-built for your business. Microsoft's new holistic cloud solution for Midmarket.

Solutions

Dynamics 365 for Sales

Today's sales landscape has changed. There's more information, more people, and more choices in this always on, mobile-centric world

Microsoft 365 Enterprise

Why? Microsoft 365 Enterprise is a complete, intellegent solution to empower employees to be creative and work together, securely.

Office 365

Microsoft Teams is the hub for teamwork in Office 365 and provides a shared workspace in which teams inside and outside an organization can communicate.

Microsoft Teams

Teams User Quick Start Guide for Every Department
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