Microsoft Copilot Workshop
Microsoft Copilot Scenario Library
Using Copilot in Customer Service
Microsoft Copilot in Customer Service is your strategic partner to enable customer service teams. 43% of customer service reps report they were overwhelmed by the number of systems and tools needed to complete work. With Microsoft Copilot, embedded directly into agent desktops, Customer service teams can find answers fast and collaborate easily.
Overview
Microsoft Copilot for Customer Service is designed to significantly enhance the capabilities of customer service teams by integrating advanced AI tools directly into their daily workflows. This AI enhancement not only simplifies the management of multiple customer service tools but also boosts the efficiency and productivity of service agents.
By embedding Copilot into the agent desktop environments, such as Dynamics 365 Customer Service and Microsoft 365 apps, agents can quickly access necessary information, automate mundane tasks like drafting emails or summarizing cases, and focus more on delivering personalized customer interactions.
Outcomes
Download department kit
Copilot scenarios for Customer Service. Copilot assists Customer Service with tasks like process optimization, collaboration, and delivering a fast, tailored, experience for customers.
Average Resolution Time
By integrating Copilot into customer service workflows, agents can significantly reduce the time spent on resolving cases. The AI-powered capabilities of Copilot help in quickly summarizing complex customer interactions and providing prompt and accurate responses to inquiries. This streamlined approach allows agents to handle more cases in less time, directly contributing to a reduction in average resolution time.
Customer Satisfaction Score
Copilot has a direct impact on customer satisfaction by enabling more personalized and accurate responses. By utilizing its deep integration with knowledge bases and CRM systems, Copilot assists agents in providing responses that are not only quick but also relevant and tailored to individual customer needs. This results in improved customer interactions, which can positively affect overall satisfaction ratings.
First Call Resolution
Copilot enhances an agent's ability to resolve inquiries during the first interaction, a critical metric in customer service efficiency. By providing agents with immediate access to comprehensive information and context-specific prompts, Copilot reduces the need for follow-up calls or transfers to other departments. This capability ensures that customer issues are resolved quickly and effectively, thereby improving the FCR rate.
Using Copilot in Finance
AI is transforming crucial tasks in Finance such as budgeting, forecasting, financial analysis, and corporate performance management. AI guided experiences can provide the ability to analyze vast amounts of data, utilize process-based data models to uncover valuable insights, and enhance the accuracy of financial projections.
Overview
Microsoft Copilot for Finance significantly enhances the capabilities of finance professionals by integrating AI-powered tools into everyday financial tasks and decisions, facilitating a transformative shift in how financial operations are conducted. By automating repetitive tasks, Copilot allows finance teams to focus on higher-value activities, such as strategic decision-making and financial planning, which are critical for driving business growth and operational efficiency. This integration across familiar productivity tools like Excel and Outlook ensures that financial insights are more accessible, thereby speeding up the financial reporting and decision-making processes.
In addition, Copilot for Finance provides tailored financial insights and recommendations which can drive substantial time and cost savings. These capabilities allow finance teams to quickly identify and act on financial anomalies, optimize cash flow management, and enhance overall financial governance. By automating data reconciliation and variance analysis, Copilot not only streamlines financial operations but also improves accuracy in financial forecasts and reports, making it easier for finance professionals to manage and predict financial outcomes effectively.
Download department kit
Copilot can be extended into ERP systems and other processes to bring data together and speed decision-making without performing expensive updates to financial systems.
Outcomes
Days Sales Outstanding
Copilot can streamline the billing and collections processes, enhancing communications with customers and vendors, which in turn can help in reducing the days sales outstanding. By organizing information from past interactions and drafting clear communications regarding collection processes, Copilot aids in maintaining a healthy cash flow and improving operational efficiency.
Improve Risk Management
Copilot supports finance teams
by automating routine risk assessments and compliance checks, freeing up resources to focus on more complex risk management tasks. It facilitates rapid analysis of data trends and generation of informative reports, which can be crucial for making informed risk management decisions.
Reduce Functional Spending
By assisting with daily tasks that are often outsourced or managed manually, Copilot helps finance departments optimize their spending. This includes automating simple tasks such as data entry, which allows these tasks to be managed internally rather than outsourced, thus reducing operational costs and enhancing efficiency.
Using Copilot in Human Resources
Copilot helps you improve retention, while reducing costs by improving organizational agility, optimizing HR programs, using workforce insights, and transforming employee experiences. Employees improve the hiring process by using Copilot to help write job descriptions, summarize interviews, avoid bias when identifying top candidates, improve candidate communications, and improve onboarding processes.
Overview
Microsoft Copilot for Human Resources (HR) is transforming the landscape of HR management by integrating AI-driven efficiencies into everyday tasks and strategic operations. This powerful tool improves retention and organizational agility by optimizing HR programs and using workforce insights to transform employee experiences. With its deep integration into productivity tools such as Microsoft Teams, Outlook, and Excel, Copilot enhances HR workflows, allowing for natural language interactions and real-time processing of complex tasks.
Additionally, Copilot helps HR departments by significantly cutting down the time spent on repetitive tasks, which enables HR professionals to focus more on value-added activities such as strategic planning and employee engagement. The use of AI to automate processes like policy updates, leave management, and employee feedback analysis not only speeds up operations but also increases the accuracy and effectiveness of these tasks.
Outcomes
DOWNLOAD DEPARTMENT KIT
With changing worker expectations, multi-generational workforces, and hybrid workplaces it’s becoming harder to keep talented people. Copilot can help.
Cost Per Hire
Copilot streamlines the recruitment process by helping to write precise job descriptions, summarizing interviews effectively, and improving communication with candidates. This results in a more efficient hiring process, potentially lowering the overall cost per hire by reducing the time and resources spent on attracting and securing the right talent.
Employee Turnover Rate
By automating and enhancing task quality, such as job description clarity and internal communications, Copilot contributes to greater job satisfaction. This can lead to reduced turnover rates as employees engage in more meaningful work and experience better-managed workloads, thus promoting a healthier work-life balance and overall job satisfaction.
Reduce Onboarding Time
Copilot facilitates faster and more personalized onboarding experiences. By automating the creation of customized onboarding materials and streamlining the integration of new hires into their roles, Copilot helps reduce the time required to bring new employees up to speed, enhancing their early experiences and productivity within the company .
Using Copilot in Information Technology
IT professional’s goals include, increase digital transformation, optimizing collaboration, and adopting emerging technologies like serverless computing, AI, and the Internet of Things (IoT). However, they also grapple with challenges such as the work force skills gap and reducing spending. Balancing these goals and increasing need for efficiency is essential for IT professionals to thrive in today’s fast-paced technological landscape.
Overview
Microsoft Copilot significantly enhances the productivity and effectiveness of IT departments by streamlining various processes and providing AI-driven support for routine and complex tasks. Copilot integrates seamlessly with Microsoft 365 applications, bringing a layer of smart automation that not only accelerates the digital transformation efforts but also boosts collaboration among team members. With capabilities to handle data from multiple sources, Copilot aids IT professionals in adopting emerging technologies like AI and IoT more efficiently, ensuring they can stay ahead in a fast-evolving tech landscape.
Moreover, Copilot's advanced AI tools are specifically tailored to enhance operational efficiency within IT environments. It helps bridge the skills gap by facilitating easier access to complex technologies and reducing the time spent on mundane tasks. This allows IT professionals to focus more on strategic initiatives and less on routine operations, fostering an environment where innovation and skill development are prioritized.
DOWNLOAD DEPARTMENT KIT
IT professional’s goals include increase digital transformation, optimizing collaboration, and adopting emerging technologies like serverless computing, AI, and the Internet of Things (IoT).
Outcomes
Decrease App Downtime
Copilot aids in proactive issue resolution and system optimization, ensuring that applications run smoothly with minimal downtime. This not only enhances user satisfaction but also protects the organization from potential revenue losses and reputation damage due to app outages.
Reduce Outstanding Support Tickets
Copilot can streamline the handling of support tickets by providing quicker and more accurate responses. Its integration with data sources allows for rapid information retrieval, helping resolve customer issues more efficiently and reducing the backlog of support tickets.
Reduce Costs
By improving collaboration and communication within IT teams, Copilot helps reduce redundant efforts and prevent costly misunderstandings. It also aids in quickly identifying and resolving problems before they escalate, which can substantially lower operational costs.
Using Copilot in Marketing
It’s getting harder than ever to create leads with marketing content. The platforms and modalities to deliver marketing messages and splintering the audience. Marketing teams must overcome the traditional communications gap between marketing and sales and marketing and product teams to develop a cohesive strategy for success.
Overview
Microsoft Copilot offers substantial benefits for marketing departments, helping to streamline their workflows and enhance the effectiveness of their strategies. By integrating AI capabilities directly into marketing platforms like Dynamics 365 Customer Insights, Copilot allows marketers to engage more intuitively with customer data, automate content creation, and efficiently manage digital campaigns. This integration helps bridge the communication gaps between marketing, sales, and product teams by providing a unified view of data and facilitating collaborative campaign planning.
Furthermore, Copilot's advanced features aid in crafting highly targeted marketing content that resonates with the desired audience. It leverages natural language processing to simplify tasks such as audience segmentation and query assistance, making these processes more accessible to marketers of all technical skill levels. This not only saves time but also ensures that marketing strategies are based on comprehensive and accurate data insights, enhancing the overall marketing effectiveness.
DOWNLOAD DEPARTMENT KIT
It’s more important than ever to deliver creative, high-quality content that is authentic to your brand.
Outcomes
Cost per Lead Generated
Copilot optimizes the cost-efficiency of marketing campaigns by improving the quality of campaign content and providing detailed insights for pricing and promotional strategies. This helps marketers reduce the cost per lead by enabling more precise targeting and effective communication strategies.
Increase Brand Value
By improving the quality of marketing materials and interactions, Copilot helps enhance brand perception and customer loyalty. This increase in brand value is achieved by ensuring consistent, high-quality communication across all customer touchpoints, which can lead to increased customer retention and revenue growth.
Number of Leads Created
Copilot enhances lead generation efforts by enabling marketers to produce more engaging and relevant content. Through features like content idea generation and optimization, Copilot helps marketers create compelling campaigns that effectively attract and engage potential customers, thereby increasing the number of leads generated.
Using Copilot in Sales
Based on Microsoft research selling is getting harder with 79% of sellers saying they need to support more account and are spending 70% of their time on administrative tasks such as research, planning, generating proposals, data entry, and internal meetings.
Overview
Microsoft Copilot for Sales is revolutionizing the sales landscape by seamlessly integrating next-generation AI and CRM platform insights into daily productivity tools such as Microsoft Outlook, Teams, and Word. This integration enables sellers to significantly reduce time spent on administrative tasks by automating processes like data entry, proposal generation, and meeting preparation. By enhancing workflow efficiency, Copilot allows sales professionals to dedicate more time to engaging with clients and focusing on high-value activities, thereby improving overall sales effectiveness.
Additionally, Copilot for Sales leverages AI to provide tailored insights and recommendations, helping sales teams to prioritize their efforts and customize their interactions based on real-time customer data. This capability ensures that sales strategies are more aligned with customer needs and market dynamics, enhancing the potential for closing deals and fostering customer relationships.
DOWNLOAD DEPARTMENT KIT
Simplifying and automating tasks like preparing for meetings, tracking tasks, sending emails, creating proposals, can allow sellers to pursue more opportunities.
Outcomes
Improve Close Rate
By automating the generation and customization of sales proposals and providing actionable insights, Copilot helps sales teams increase their close rates. It optimizes the sales process by ensuring that sellers are well-prepared and follow-ups are timely and relevant.
Improve Customer Retention
Copilot aids in maintaining high customer retention rates by enabling personalized and consistent follow-ups and interactions. By analyzing customer data and previous interactions, it helps tailor the communication to meet customer expectations and needs, thereby enhancing customer satisfaction and loyalty.
Improve Revenue Per Sale
Through detailed analytics and tailored recommendations, Copilot helps identify upselling and cross-selling opportunities, thereby increasing the potential revenue per sale. It ensures that sales strategies are data-driven and aligned with customer profiles and purchasing behaviors.
Microsoft Copilot in Customer Service is your strategic partner to enable customer service teams. 43% of customer service reps report they were overwhelmed by the number of systems and tools needed to complete work. With Microsoft Copilot, embedded directly into agent desktops, Customer service teams can find answers fast and collaborate easily.
Microsoft Copilot for Customer Service is designed to significantly enhance the capabilities of customer service teams by integrating advanced AI tools directly into their daily workflows. This AI enhancement not only simplifies the management of multiple customer service tools but also boosts the efficiency and productivity of service agents.
By embedding Copilot into the agent desktop environments, such as Dynamics 365 Customer Service and Microsoft 365 apps, agents can quickly access necessary information, automate mundane tasks like drafting emails or summarizing cases, and focus more on delivering personalized customer interactions.
Download department kit
Copilot scenarios for Customer Service. Copilot assists Customer Service with tasks like process optimization, collaboration, and delivering a fast, tailored, experience for customers.
By integrating Copilot into customer service workflows, agents can significantly reduce the time spent on resolving cases. The AI-powered capabilities of Copilot help in quickly summarizing complex customer interactions and providing prompt and accurate responses to inquiries. This streamlined approach allows agents to handle more cases in less time, directly contributing to a reduction in average resolution time.
Copilot has a direct impact on customer satisfaction by enabling more personalized and accurate responses. By utilizing its deep integration with knowledge bases and CRM systems, Copilot assists agents in providing responses that are not only quick but also relevant and tailored to individual customer needs. This results in improved customer interactions, which can positively affect overall satisfaction ratings.
Copilot enhances an agent's ability to resolve inquiries during the first interaction, a critical metric in customer service efficiency. By providing agents with immediate access to comprehensive information and context-specific prompts, Copilot reduces the need for follow-up calls or transfers to other departments. This capability ensures that customer issues are resolved quickly and effectively, thereby improving the FCR rate.
AI is transforming crucial tasks in Finance such as budgeting, forecasting, financial analysis, and corporate performance management. AI guided experiences can provide the ability to analyze vast amounts of data, utilize process-based data models to uncover valuable insights, and enhance the accuracy of financial projections.
Microsoft Copilot for Finance significantly enhances the capabilities of finance professionals by integrating AI-powered tools into everyday financial tasks and decisions, facilitating a transformative shift in how financial operations are conducted. By automating repetitive tasks, Copilot allows finance teams to focus on higher-value activities, such as strategic decision-making and financial planning, which are critical for driving business growth and operational efficiency. This integration across familiar productivity tools like Excel and Outlook ensures that financial insights are more accessible, thereby speeding up the financial reporting and decision-making processes.
In addition, Copilot for Finance provides tailored financial insights and recommendations which can drive substantial time and cost savings. These capabilities allow finance teams to quickly identify and act on financial anomalies, optimize cash flow management, and enhance overall financial governance. By automating data reconciliation and variance analysis, Copilot not only streamlines financial operations but also improves accuracy in financial forecasts and reports, making it easier for finance professionals to manage and predict financial outcomes effectively.
Download department kit
Copilot can be extended into ERP systems and other processes to bring data together and speed decision-making without performing expensive updates to financial systems.
Copilot can streamline the billing and collections processes, enhancing communications with customers and vendors, which in turn can help in reducing the days sales outstanding. By organizing information from past interactions and drafting clear communications regarding collection processes, Copilot aids in maintaining a healthy cash flow and improving operational efficiency.
Copilot supports finance teams by automating routine risk assessments and compliance checks, freeing up resources to focus on more complex risk management tasks. It facilitates rapid analysis of data trends and generation of informative reports, which can be crucial for making informed risk management decisions.
By assisting with daily tasks that are often outsourced or managed manually, Copilot helps finance departments optimize their spending. This includes automating simple tasks such as data entry, which allows these tasks to be managed internally rather than outsourced, thus reducing operational costs and enhancing efficiency.
Copilot helps you improve retention, while reducing costs by improving organizational agility, optimizing HR programs, using workforce insights, and transforming employee experiences. Employees improve the hiring process by using Copilot to help write job descriptions, summarize interviews, avoid bias when identifying top candidates, improve candidate communications, and improve onboarding processes.
Microsoft Copilot for Human Resources (HR) is transforming the landscape of HR management by integrating AI-driven efficiencies into everyday tasks and strategic operations. This powerful tool improves retention and organizational agility by optimizing HR programs and using workforce insights to transform employee experiences. With its deep integration into productivity tools such as Microsoft Teams, Outlook, and Excel, Copilot enhances HR workflows, allowing for natural language interactions and real-time processing of complex tasks.
Additionally, Copilot helps HR departments by significantly cutting down the time spent on repetitive tasks, which enables HR professionals to focus more on value-added activities such as strategic planning and employee engagement. The use of AI to automate processes like policy updates, leave management, and employee feedback analysis not only speeds up operations but also increases the accuracy and effectiveness of these tasks.
DOWNLOAD DEPARTMENT KIT
With changing worker expectations, multi-generational workforces, and hybrid workplaces it’s becoming harder to keep talented people. Copilot can help.
Copilot streamlines the recruitment process by helping to write precise job descriptions, summarizing interviews effectively, and improving communication with candidates. This results in a more efficient hiring process, potentially lowering the overall cost per hire by reducing the time and resources spent on attracting and securing the right talent.
By automating and enhancing task quality, such as job description clarity and internal communications, Copilot contributes to greater job satisfaction. This can lead to reduced turnover rates as employees engage in more meaningful work and experience better-managed workloads, thus promoting a healthier work-life balance and overall job satisfaction.
Copilot facilitates faster and more personalized onboarding experiences. By automating the creation of customized onboarding materials and streamlining the integration of new hires into their roles, Copilot helps reduce the time required to bring new employees up to speed, enhancing their early experiences and productivity within the company .
IT professional’s goals include, increase digital transformation, optimizing collaboration, and adopting emerging technologies like serverless computing, AI, and the Internet of Things (IoT). However, they also grapple with challenges such as the work force skills gap and reducing spending. Balancing these goals and increasing need for efficiency is essential for IT professionals to thrive in today’s fast-paced technological landscape.
Microsoft Copilot significantly enhances the productivity and effectiveness of IT departments by streamlining various processes and providing AI-driven support for routine and complex tasks. Copilot integrates seamlessly with Microsoft 365 applications, bringing a layer of smart automation that not only accelerates the digital transformation efforts but also boosts collaboration among team members. With capabilities to handle data from multiple sources, Copilot aids IT professionals in adopting emerging technologies like AI and IoT more efficiently, ensuring they can stay ahead in a fast-evolving tech landscape.
Moreover, Copilot's advanced AI tools are specifically tailored to enhance operational efficiency within IT environments. It helps bridge the skills gap by facilitating easier access to complex technologies and reducing the time spent on mundane tasks. This allows IT professionals to focus more on strategic initiatives and less on routine operations, fostering an environment where innovation and skill development are prioritized.
DOWNLOAD DEPARTMENT KIT
IT professional’s goals include increase digital transformation, optimizing collaboration, and adopting emerging technologies like serverless computing, AI, and the Internet of Things (IoT).
Copilot aids in proactive issue resolution and system optimization, ensuring that applications run smoothly with minimal downtime. This not only enhances user satisfaction but also protects the organization from potential revenue losses and reputation damage due to app outages.
Copilot can streamline the handling of support tickets by providing quicker and more accurate responses. Its integration with data sources allows for rapid information retrieval, helping resolve customer issues more efficiently and reducing the backlog of support tickets.
By improving collaboration and communication within IT teams, Copilot helps reduce redundant efforts and prevent costly misunderstandings. It also aids in quickly identifying and resolving problems before they escalate, which can substantially lower operational costs.
It’s getting harder than ever to create leads with marketing content. The platforms and modalities to deliver marketing messages and splintering the audience. Marketing teams must overcome the traditional communications gap between marketing and sales and marketing and product teams to develop a cohesive strategy for success.
Microsoft Copilot offers substantial benefits for marketing departments, helping to streamline their workflows and enhance the effectiveness of their strategies. By integrating AI capabilities directly into marketing platforms like Dynamics 365 Customer Insights, Copilot allows marketers to engage more intuitively with customer data, automate content creation, and efficiently manage digital campaigns. This integration helps bridge the communication gaps between marketing, sales, and product teams by providing a unified view of data and facilitating collaborative campaign planning.
Furthermore, Copilot's advanced features aid in crafting highly targeted marketing content that resonates with the desired audience. It leverages natural language processing to simplify tasks such as audience segmentation and query assistance, making these processes more accessible to marketers of all technical skill levels. This not only saves time but also ensures that marketing strategies are based on comprehensive and accurate data insights, enhancing the overall marketing effectiveness.
DOWNLOAD DEPARTMENT KIT
It’s more important than ever to deliver creative, high-quality content that is authentic to your brand.
Copilot optimizes the cost-efficiency of marketing campaigns by improving the quality of campaign content and providing detailed insights for pricing and promotional strategies. This helps marketers reduce the cost per lead by enabling more precise targeting and effective communication strategies.
By improving the quality of marketing materials and interactions, Copilot helps enhance brand perception and customer loyalty. This increase in brand value is achieved by ensuring consistent, high-quality communication across all customer touchpoints, which can lead to increased customer retention and revenue growth.
Copilot enhances lead generation efforts by enabling marketers to produce more engaging and relevant content. Through features like content idea generation and optimization, Copilot helps marketers create compelling campaigns that effectively attract and engage potential customers, thereby increasing the number of leads generated.
Based on Microsoft research selling is getting harder with 79% of sellers saying they need to support more account and are spending 70% of their time on administrative tasks such as research, planning, generating proposals, data entry, and internal meetings.
Microsoft Copilot for Sales is revolutionizing the sales landscape by seamlessly integrating next-generation AI and CRM platform insights into daily productivity tools such as Microsoft Outlook, Teams, and Word. This integration enables sellers to significantly reduce time spent on administrative tasks by automating processes like data entry, proposal generation, and meeting preparation. By enhancing workflow efficiency, Copilot allows sales professionals to dedicate more time to engaging with clients and focusing on high-value activities, thereby improving overall sales effectiveness.
Additionally, Copilot for Sales leverages AI to provide tailored insights and recommendations, helping sales teams to prioritize their efforts and customize their interactions based on real-time customer data. This capability ensures that sales strategies are more aligned with customer needs and market dynamics, enhancing the potential for closing deals and fostering customer relationships.
DOWNLOAD DEPARTMENT KIT
Simplifying and automating tasks like preparing for meetings, tracking tasks, sending emails, creating proposals, can allow sellers to pursue more opportunities.
By automating the generation and customization of sales proposals and providing actionable insights, Copilot helps sales teams increase their close rates. It optimizes the sales process by ensuring that sellers are well-prepared and follow-ups are timely and relevant.
Copilot aids in maintaining high customer retention rates by enabling personalized and consistent follow-ups and interactions. By analyzing customer data and previous interactions, it helps tailor the communication to meet customer expectations and needs, thereby enhancing customer satisfaction and loyalty.
Through detailed analytics and tailored recommendations, Copilot helps identify upselling and cross-selling opportunities, thereby increasing the potential revenue per sale. It ensures that sales strategies are data-driven and aligned with customer profiles and purchasing behaviors.
Copilot Adoption Playbook Guide
A step-by-step guide for business leaders
The "Copilot for Microsoft 365 Adoption Playbook" serves as a comprehensive guide designed to assist business leaders in effectively integrating and maximizing the utility of Copilot within their Microsoft 365 ecosystem. This playbook starts by establishing a clear understanding of Copilot's capabilities and how they can enhance workplace productivity and collaboration. It then provides a step-by-step approach for deployment, beginning with the identification of pilot groups and key use cases that align with business objectives. The guide emphasizes the importance of training and support structures to ensure user competence and confidence. It includes strategies for monitoring usage and feedback to iteratively refine the implementation. Furthermore, the playbook suggests methods for scaling the solution across the organization, reinforced by continuous communication and success stories to drive adoption. Each step is detailed with actionable items, ensuring leaders have a clear roadmap from initial planning to full-scale deployment and optimization.
Download the Copilot Workshop overview
Download Guide
Why you should care
The "Copilot for Microsoft 365 Adoption Playbook" is crucial for businesses as it not only streamlines the adoption of cutting-edge AI technologies but also maximizes the return on investment in the Microsoft 365 suite. By providing a structured approach to implementation, the playbook ensures that businesses can harness the full potential of Copilot to enhance productivity, improve decision-making, and foster a more collaborative and efficient work environment. This is particularly important in today’s rapidly evolving digital landscape where leveraging AI can be a significant competitive advantage.
Solutions
Dynamics 365 for Sales
Today's sales landscape has changed. There's more information, more people, and more choices in this always on, mobile-centric world
Microsoft 365 Enterprise
Why? Microsoft 365 Enterprise is a complete, intellegent solution to empower employees to be creative and work together, securely.
Office 365
Microsoft Teams is the hub for teamwork in Office 365 and provides a shared workspace in which teams inside and outside an organization can communicate.
Microsoft Teams
