A changing modern workplace
For the first time, there are five generations together in the workplace, working together across teams. Organizations are becoming more networked, and more reliant on distributed teams. There’s a greater need to support a global workforce and enable communications and collaboration—regardless of geography. Per IDC, 72.3 percent of employees will be working remotely by 2020. Users work across more devices—in the past five years, the number of connected devices per user has increased 400 percent. The way in which teams work has evolved as well. The workplace is more collaborative, and employees connect anywhere and at any time, with a shared preference for more openness and transparency. People are on twice as many teams as they were five years ago, and workers report that 80 percent of their time at work is spent collaborating.
We built Microsoft Teams as a chat-based workspace in Office 365 to meet the needs of this changing modern workplace by making it easier to collaborate. Teams provides a team workspace in Office 365, with persistent chat, easy file access, customizable and extensible features, and the security that customers trust. Since Teams launched in March 2017, more than 125,000 organizations have started using Teams to streamline communication, improve collaboration, and get more done together.
Accenture, as many of you know, is a consulting firm with 400,000 consultants (many of them millennials) who engage heavily in project-based work. Accenture engaged early with Microsoft on Teams—the company was announced as a customer for the preview last November. Accenture has been thoughtful about the rollout of Teams. In parallel with general availability, the company launched a global pilot with GA across 3,600 teams. Based on the early private preview, Jason Warnke, Accenture Social Enterprise Lead, said “Microsoft Teams is allowing Accenture people to use an array of services in a very frictionless way, as well as engage in real-time conversations. That’s the way people expect to work these days." (Source: https://www.accenture.com/us-en/success-microsoft-teams)
On the horizon, we see a sea change coming. As organizations need more collaboration and communication tools, the promise of AI and machine learning are becoming real, and we have massive amounts of intelligence coming through Microsoft Graph. What if we could harness the intelligence of cognitive services, machine learning, and Microsoft Graph to give our teams a better way to collaborate and communicate—and change the very nature of calling and meeting experiences? This vision of intelligent and informed communication and collaboration is now possible.
Intelligent and informed communication and collaboration is the way forward, opening doors and breaking down barriers to bring together the experience and expertise in every organization. With intelligent communications in place, users will be more productive and connected, always on the same page with the insights and tools they need to communicate and collaborate more effectively.
Tapping into the cognitive services of Office 365 and the power of Microsoft Graph will bring intelligence to calls and meetings, enabling Teams to transform them by providing more immersive, smarter communications through artificial intelligence and machine learning . By harnessing the huge amounts of data available through Microsoft Graph, users will have the relevant history and files they need for every meeting, making it easier than ever to prep for and plan meetings. Transcription, translation, and speech recognition abilities will connect users around the globe in real time, eliminating barriers between users. With machine learning and artificial intelligence, notes and next steps can be automatically generated after a meeting.
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Microsoft Teams is the hub for teamwork in Office 365 and provides a shared workspace in which teams inside and outside an organization can communicate.