Dynamics 365 for Retail
Deliver connected, personalized shopping experiences
Put the customer first and build profitable, loyal relationships with technology that provides insights about your customers across online and in-store touch points.
Win new customers and build loyalty with existing ones. Engage with buyers at the right time, in the right place, with the right offers. Gathering data from various points of customer contact enables you to get real time insights about the customer, and make more relevant, timely, personalized and contextual offers. (Power BI, CRMOL, O365)
Deliver meaningful shopping engagements across all touchpoints. Use the shopper’s mobile device to communicate information on products in-store. You can push relevant offers based on their interests and location while they shop. Gather valuable information about what customers are looking at and for how long. (CRMOL, Power BI)
Activate your employees
Empower employees to provide excellent customer service with technology that supports greater mobility, collaborative knowledge sharing, and more targeted customer communication.
Arm sales associates with the right data to deliver a personalized in-store experience. Give your sales associates mobile tools and empower them with a unified view of each customer’s transaction history and preferences across channels. They can deliver personalized experiences, including customized upsell and cross-sell suggestions. (Win 10, CRMOL)
Equip your team to improve the customer experience and work more effectively. Provide your employees with tools for productivity, collaboration, and business intelligence. Enable sales associates to connect, collaborate, and share data insights from anywhere. They will be better equipped to drive sales, collaborate across teams, and improve the customer experience. (Office 365, Win10, CRMOL)
Improve your operations
Drive greater business efficiency and reduce expenses with solutions that streamline business operations and IT infrastructure management.
Optimize operations. Simplify and automate key business operations such as inventory and reporting. Ensure all the right business teams are connected and can efficiently communicate and collaborate. (O365, Dynamics NAV)
Support the complete shopping experience. Tailor your use of technology to fit and optimize the way your organization works. An end-to-end solution could address everything from point of sale (POS), store operations, merchandising, e-commerce, marketing, and customer care to supply chain, financials, HR and more. (Microsoft Dynamics NAV)
Today, using big data and analytics in your business can have huge impacts. Positive impacts. Businesses and conumers are flocking to brands who are taking advantage of this trend
Enterprise Mobility Suite
Enterprise software for true mobility solutions. Get a cloud solution built to deliver apps and data access across all devices, while helping keep your business secure.
Microsoft 365 Business
Empower your team, safeguard your business, and simplify IT management with a single solution, purpose-built for your business. Microsoft's new holistic cloud solution for Midmarket.
Today's sales landscape has changed. There's more information, more people, and more choices in this always on, mobile-centric world
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